Refund policy

 

1. General Policy

At Cozy Rentals Ltd., we strive to provide the best possible experience for our guests. If you are not satisfied with your stay, please contact us immediately so we can address your concerns. This Return and Refund Policy outlines the conditions under which refunds may be issued.

2. Cancellation Policy

• Strict: Guests may cancel up to 7 days before check-in for a 50% refund of the total booking amount. If canceled within 7 days of check-in, no refund will be issued.

3. No-Show Policy

If a guest does not show up for their reservation without prior notice, no refund will be issued.

4. Early Departure

If a guest decides to leave early after check-in, the nights not spent are not refunded.

5. Exceptional Circumstances

Refunds may be considered under exceptional circumstances, such as:

• Medical emergencies: A doctor's note or other documentation may be required.
• Natural disasters: Verification of the event impacting travel plans may be required.
• Government travel restrictions: Proof of travel restriction enforcement may be required.

6. Process for Requesting a Refund

To request a refund, please contact us at [Contact Information] with the following information:

• Your name and contact details.
• Booking reference number.
• Reason for the refund request.
• Supporting documentation (if applicable).

7. Refund Method

Refunds will be processed using the original payment method within 7-14 business days after approval.

8. Non-Refundable Charges

Certain fees and charges are non-refundable, including but not limited to:

• Cleaning fees.
• Additional services or amenities fees.
• Any damages caused to the property during the stay.

9. Changes to this Policy

Cozy Rentals Ltd. reserves the right to modify or update this Return and Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website.